FREQUENTLY ASKED QUESTIONS


Cancellations

When is the last day I can cancel my attendance or webcast participation?
Thursday, October 3, 2019.

I was not able to attend because [insert reason], can I get a refund?
No. We saved you a seat, prepared a goodie bag for you, printed you a nice badge, and we are still on the hook for all of our expenses.

I was not able to watch the live webcast because [insert reason], can I get a refund?
No. We pumped the event through the internet pipes and bandwidth costs money, yo. You can watch the videos we will make available for download for you on Monday or Tuesday.

Transfers

When is the last day I can transfer my ticket to someone else?
Thursday, October 10, 2019.

It’s after October 10, can someone go in my place?!
Yes, after October 10, we do not make name changes but the person attending instead of you can check-in under your name and we will give them a blank badge — or they can impersonate you for two days.

Webcast

When will I receive log-in information?
At some point on Monday, October 15. You will receive a username, password, and link for the live page. Here is a copy of that e-mail (although it’s not personalized with your information).

It’s after October 15, and I haven’t gotten any log-in info, what do I do?!
Check your junk folder for an email from Brand New Conference ([email protected]). If there is nothing there, your log-in information will be: username=ticketnumber & password=ordernumber and this is the page to watch it.

I don’t have my ticket number or order number, what do I do?
You may email us asking for it. If you waited until the last minute and the event has started, though, it’s 99% probable we won’t answer, so better find it now!

Is there a time zone delay for the webcast?
No. It’s live-live, starting at 9am Pacific Time, so, for example, if you are watching in New York, it will start at 12pm Eastern Time.

Live Attendance

I’m excited to be coming but will I be receiving any kind of additional information?
Yes! At some point on Monday, October 15. We will send you a nice, long email with a lot of things. Here is a copy of that e-mail (although it’s not personalized with your information).

It’s after October 15, and I haven’t gotten any additional information, what do I do?!
Check your junk folder for an email from Brand New Conference ([email protected]). If there is nothing there, we will publish here a link to the email that went out — it won’t be personalized but it will have all the important stuff.

Is there a mother’s room?
Yes, always. Ask our volunteers.

Can I leave my suitcase with you if I’m flying out on Friday night?
Yes, but we are not responsible for it. It's not an official coat check. We will most likely stash it in a room with all of our other stuff.

After-party

Will there be food?
Yes. Taco stands! (For real).

Will there be free drinks?
One free one, the rest are on you.

Is it going to be lit?
Yes.

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